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What cili888 Does With Your Personal Information

This page tells you exactly what personal data we collect when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and use our services — and how we keep that data safe.

Account data collected at sign-upPayment data via Touch 'n Go eWallet, Boost, GrabPayCookie and device activityYour right to access or delete dataHow to contact us about privacy

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What We Collect and Why We Need It

cili888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with us, we collect your name, email address, contact number, and the account credentials you set. During a deposit or withdrawal — whether you use Touch 'n Go eWallet, Boost, or GrabPay — we log transaction references, amounts in RM, and

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timestamps. We do not store your full e-wallet PIN or password; those stay on your wallet provider's side. We also collect device identifiers and session data when you access the lobby through a mobile browser, which helps us detect unauthorised login attempts. Log data — the
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pages you navigate, the time you spend on each section — is retained for a limited period to resolve disputes and improve account security. If you are in Subang Jaya or anywhere else in Malaysia, the same data practices apply. Access to our services is subject
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to local law, and we process your data only in regions where we are permitted to operate. Any third-party payment processors we work with, such as those handling DuitNow and FPX transfers, receive only the transaction data they need to complete your request — nothing more.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or have your account information removed, you can reach our support team through any of the channels below. We aim to acknowledge your request within one business day and provide a full response in line with the process described in this policy.

HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We apply a layered approach to keeping your account data secure — from how it is stored to how long we hold it. Below are the four areas that matter most to you as an account holder.

Account Security

Login sessions use OTP verification sent to your registered mobile number. Repeated failed attempts trigger a temporary lock. We do not store your full payment credentials from Touch 'n Go eWallet, Boost, or GrabPay.

Cookies and Device Data

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used on mobile. You can manage non-essential cookies through your browser settings at any time.

Data Retention

Account data is kept for as long as your account remains active or as required by applicable law. When you request account closure, we begin a deletion process within the period specified in our response to your request.

Third-Party Sharing

We share only the minimum data needed with payment processors handling DuitNow, FPX, and e-wallet transactions. We do not sell, rent or exchange your personal information with marketing platforms.

Common Questions About Your Privacy on cili888

These are the questions we hear most often about how we handle personal data, who can access it, and what you can do if something needs to change.

We collect your name, email, contact number, and the credentials you create. During deposits via Touch 'n Go eWallet or GrabPay, we also log transaction references and RM amounts to maintain an accurate account record.

Yes. You can submit a deletion request through live chat or the support email in your account dashboard. We will verify your identity first, then process the request and confirm once it is complete.

We do not sell or share your data with advertisers. Payment processors — those handling Boost, DuitNow and FPX transfers — receive only the transaction data needed to complete your request.

Each login session requires OTP verification to your registered number. Consecutive failed login attempts trigger a temporary account lock. We never store your full e-wallet PIN or password on our servers.

We retain account data for the period required by applicable law after closure. When your request is processed, we confirm the deletion timeline in writing to your registered email address.

Some changes — like your contact number or linked e-wallet — are handled inside account settings. Log in, open Profile, and follow the on-screen verification steps to update the relevant field.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What cili888 Does With Your Personal Information

How to Reach Us About Your Data

Data Handling, Cookies, Security and Retention

Account Security

Cookies and Device Data

Data Retention

Third-Party Sharing

Common Questions About Your Privacy on cili888

01 What personal data does cili888 collect when I open an account?

02 Can I ask cili888 to delete my personal data?

03 Does cili888 share my data with advertisers or third parties?

04 How does cili888 protect my account login details?

05 How long does cili888 keep my data after I close my account?

06 Can I update my personal details without contacting support?

Privacy Policy

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