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Terms Conditions That Govern Your cili888 Account

These terms set out what you agree to when you open and use a cili888 account — covering how your account works, how payments are handled through Touch 'n Go eWallet, Boost, and GrabPay, and what we each expect.

Account eligibility depends on local lawPayments via Touch 'n Go eWallet, Boost, GrabPayOne account per personWe may update these terms with noticeContact us if anything is unclear

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HOW WE OPERATE

How cili888 Handles Accounts and Data Under These Terms

These terms are not just a formality — they describe real operational commitments. Account security, data handling, and the way we manage payment disputes are all governed by what is written here. If you ever need to request a change to your account details or raise a concern about how your information is used, the process starts with the support paths listed on this page.

Account Security Your account is protected by OTP verification at login. We never ask for your PIN or wallet password — any such request should be reported to support immediately via live chat.

Data Handling We collect only what is needed to operate your account and process payments through Touch 'n Go eWallet, Boost, or GrabPay. Your data is not sold to third parties.

Payment Disputes If a deposit via GrabPay or Boost does not reflect in your account, raise a dispute through live chat and include the transaction reference. We cross-check against payment gateway records to resolve it.

Account Changes and Closure To update registered details or request account closure, contact support in writing. Changes to your registered wallet — Touch 'n Go eWallet or otherwise — require identity verification before they take effect.

TERMS CONTACT

Ask Us About Your Account Terms

If you have questions about any clause, need clarification on how a rule applies to your account, or want to raise a concern about how these terms have been applied, reach out through any of the channels below. We aim to respond to account-related queries within one business day, and payment disputes are handled as a priority.

What These Terms Actually Cover

cili888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By completing account registration on cili888, you confirm you have read, understood, and accepted every clause in these Terms & Conditions. Access to the platform depends on local law and is available only where local law permits — players in Subang Jaya and across Malaysia should

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verify their eligibility before proceeding. Your account is personal and non-transferable; you may not share login credentials or allow another person to operate your account on your behalf. All deposits processed through Touch 'n Go eWallet, Boost, or GrabPay are subject to the transaction limits and
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verification steps shown at the time of payment. Withdrawals follow the same wallet rails and require your account to be verified with a matching name before funds are released. We reserve the right to suspend or close any account where we detect multiple registrations, mismatched identity
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details, or activity that breaches these terms. Any bonuses or promotional credits applied to your account are subject to additional conditions published on the relevant promotion page — the general terms here do not override those specific conditions. cili888 may revise these terms at any time;
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continued use of your account after a published revision constitutes acceptance of the updated terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions About Your Account Terms Answered

These are the questions we get most often about how the Terms & Conditions apply to real account situations — from payment rules to account closures and everything in between.

They apply from the moment your account is created. You agree to these terms during registration, before any deposit is made through Touch 'n Go eWallet, Boost, or GrabPay.

We will publish any update on this page and notify you through your registered contact. Continuing to use your account after a revision means you accept the updated terms.

Multiple accounts for one person are not permitted. If we detect duplicate registrations, both accounts may be suspended and any pending withdrawals held pending review under these terms.

Contact support via live chat and provide the transaction reference from your Touch 'n Go eWallet, Boost, or GrabPay app. We check against gateway records and aim to resolve it promptly.

Yes — send a written request through email support with your account details. We keep a version history and can supply the terms that were active on your registration date.

Promotions carry their own specific conditions published on the relevant page. These general Terms & Conditions apply alongside them but do not override the promotion-specific rules where they differ.

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